Refund Policy – Youmart
At Youmart, customer satisfaction is our priority. If you are not satisfied with your purchase, we are here to help.
1. Eligibility for Returns
To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Returns must be initiated within a specific period after receiving the product. Certain items, such as perishable goods, customized products, or items marked as non-returnable, are not eligible for returns.
Non-Returnable Categories:
- Festival decorations
- Use-and-throw products
- Opened or used items in categories such as stationery, table mats, and paper products
2. Return Process
To initiate a return:
- Contact our customer support team with your order details and reason for the return.
- Once your request is approved, we will provide you with return shipping instructions.
- Pack the item securely and ship it to the address provided.
Customers are responsible for the cost of return shipping unless the item received was damaged or incorrect.
3. Refund Policy
Refunds will be processed once the returned item is received and inspected. Approved refunds will be credited to your original method of payment.
Partial refunds may be issued for items that are not in their original condition or missing parts or accessories.
4. Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately with supporting photos or videos. We will arrange a replacement or refund based on your preference.
5. Exchanges
We allow exchanges for eligible items. To request an exchange, follow the return process and specify the item you wish to exchange.
6. Cancellation Policy
Orders can be canceled within a limited time after placement. If the order has already been shipped, cancellations may not be possible, and you will need to initiate a return after receiving the product.
7. Contact Us
For any questions or concerns about our Refund Policy, please reach out to us:
Email: info@youmart.in
Phone: +91 9843430027
Address: No:509, 2nd floor Mettupalayam Rd, Near Chinthamani Signal, R.S. Puram, Coimbatore, Tamil Nadu 641002.
